Replacement and Return Policy:
- For the sake of your safety, make-up products, make-up tools, care and perfumes are not refundable or refundable at all, unless there is damage or defect in the product, in which case compensation will be made accordingly.
- The customer has the right to replace the damaged product only in the event of a manufacturing defect, provided that it is reported within 24 hours of receiving the order.
- Please make sure that the product remains in its original condition. In the event that we receive the product in other than its original condition, the site is not responsible for compensating you or replacing the product
- Please contact the customer service team via the WhatsApp icon on the site or on the number 0555737848 only WhatsApp and tell them your order number and the products you want to replace or return, and they will serve you as soon as possible.
If you are inside the city of Jeddah:
- When you want to replace the damaged product, our team will send the new products with one of our representatives and replace them for you as soon as possible.
- In the event of a desire to return and after fulfilling all conditions, one of our representatives will receive the products from you as soon as possible.
- Our team will ask you to provide them with your bank account details
- The amount will be transferred to your bank account within 10 working days of receiving the returned products.
Replacement and return shipping cost inside and outside Jeddah:
- In the event that the error was unintended by us, we bear the cost of shipping and delivery, and the customer does not bear any additional costs.
- Replacement or return at the request of the customer, the customer will bear all shipping and delivery costs.
